Customer Service

We want to make sure you have the best and easiest shopping experience while shopping with us. Below you'll find many of the answers to your questions.

General Contact Information
email (best method) service@firegiants.com
telephone (toll free) 866-809-8867

Hours of operation: Monday thru Friday, 8:30am to 5:30pm PST.

Headquarters
Firegiants, Inc.
1626 South 341st Place, Ste. A-2
Federal Way, WA 98003


General Shipping information
Once you've placed an order online with us, you can check your order status at any time. The latest information from our warehouse will be available to you there. Shipping times are calculated by the number of days it takes to leave our warehouse, then the amount of in transit time that it takes for the shipping company to deliver your package. Once your product has shipped, the tracking number will be sent to you via email so you can check on the delivery status directly with the shipping agent.

Firegiants prefers shipping with UPS.

For more information, please any of the specific links below.